Never Miss Another Guest Enquiry
Fox ITC brings you HeyGuest's revolutionary AI platform - delivering instant responses to your guests across every channel, day and night. We handle everything from setup to training, so you can focus on what you do best
Built for Hospitality
HeyGuest AI responds promptly to your online
enquiries across multiple messaging platforms,
24 hours a day, 7 days a week.
How Fox ITC Gets you up and running
Discovery & Configuration
We learn about your business, your guests, and your common questions. Then we configure the AI with your menus, opening times, booking systems, and brand voice.
Integration & Testing
Our team connects your messaging platforms - from WhatsApp Business to Facebook Messenger, Instagram DMs, and your website chat widget. We thoroughly test everything before launch.
Training & Launch
We train your staff on managing the unified inbox and when to take over from the AI. Then you're live with 24/7 intelligent automation and Fox ITC's ongoing support.
Everything you Need
Centralised Message Management
Stop juggling multiple apps. Monitor every customer conversation from a single dashboard, whether they contacted you via WhatsApp, Facebook, Instagram, or your website.
Intelligent Revenue Generation
Let AI suggest add-ons, premium options, and special offers during conversations. Turn simple enquiries into higher-value bookings without pushy sales tactics.
Smart Human Escalation
Your team can step in whenever needed. The handover is smooth, with full conversation history, so customers never have to repeat themselves.
AI Phone Assistant
Capture every phone call opportunity. The voice AI handles incoming calls professionally, answers questions naturally, and books tables even when you're fully booked with in-house guests.
Multilingual Support
Welcome international guests in their native language. The system detects and responds in over 130 languages automatically, breaking down communication barriers.
Seamless System Integration
Works with your existing booking platforms and reservation systems. The AI can check availability, create bookings, and modify reservations automatically..
In-Chat Booking Engine
Customers complete their entire booking journey in the chat interface. No redirects, no complicated forms - just a smooth, conversational experience from enquiry to confirmation.
Proactive Messaging Campaigns
Send automated WhatsApp messages at strategic moments - booking confirmations, pre-arrival tips, feedback requests. When customers reply, AI continues the conversation naturally.
Frequently asked questions
Here are some common questions about AI Implementation
We're not just resellers - we're hospitality technology specialists. Fox ITC provides end-to-end service: initial consultation, custom configuration, staff training, and ongoing technical support. You get a dedicated UK-based team that understands your business.
During setup, we feed the system with information about your venue - menus, services, policies, location details, and typical customer questions. The AI uses this knowledge base combined with natural language processing to generate accurate, on-brand responses.
Absolutely. We integrate directly with your current booking system - whether that's OpenTable, ResDiary, Resy, or your PMS. The AI checks real-time availability and can complete reservations autonomously, sending confirmations to customers instantly.
The system intelligently recognizes when human expertise is needed and alerts your team immediately. Your staff can then take over the conversation with complete context. Over time, we help you improve the AI's knowledge base based on these escalations.
Most clients are fully operational within 5-10 working days. This includes our initial consultation, system configuration, integration with your existing platforms, testing phase, and comprehensive staff training sessions.
We provide continuous technical support via phone, email, and remote assistance. We'll also conduct regular performance reviews, optimize your AI's responses based on data insights, and help you expand to new channels as your needs grow.
Start Your AI Journey with Fox ITC
We've helped dozens of UK hospitality businesses implement intelligent automation. Let us show you how HeyGuest can transform your customer experience and free up your team for what matters most.